Account
Signing up, logging in, passwords, account details and deleting your account.
How do I create a Fetka account?
Click “Join Fetka”, enter your email address and a password, accept the terms of service and privacy policy, then confirm your email address using the link in the message we send you.
You can also log in with your Google, Facebook or Apple account if those buttons appear on the login page.
What information do I need to sign up?
All you need is an email address and a password (at least 8 characters), plus accepting the terms of service and privacy policy. Your first and last name and marketing consents are optional.
For a business account, you also provide your company name and NIP (Polish tax identification number). You only fill in your invoice details before your first purchase. The NIP requirement applies to companies billed in Poland.
Can I create an account as an individual?
Yes. When signing up, choose a personal account – all you need is an email address and a password.
Can a company create an account?
Yes. When signing up, choose a business account and enter your company name and NIP (Polish tax identification number). Invoices for paid plans are then issued to the company. This applies to companies billed in Poland.
Why do I need to give a NIP for a business account?
The NIP is needed to issue an invoice to your company and to account for VAT correctly. We check Polish NIP numbers for validity to avoid typos on your invoice.
The NIP is the Polish tax identification number, so this applies to companies billed in Poland.
Can my company details be filled in from the NIP?
Yes. Once you enter a NIP, Fetka can fill in your company name and address from public registers (including the VAT taxpayer register, CEIDG and KRS). Check the retrieved details before saving.
These are Polish registers, so this works for companies registered in Poland.
How do I log in?
Click “Log in” in the top right corner of the page and enter the email and password you signed up with. If you created your account with Google, Facebook or Apple, use that same button.
Before you log in for the first time, confirm your email address using the link in the welcome message.
What do I do if I forgot my password?
On the login page, click “I forgot my password”, enter your account email and open the link in the message to set a new password. The link is valid for one hour.
If the message doesn't arrive, check your spam and promotions folders.
How do I change my account details?
You can change your first and last name, language, theme (light or dark) and invoice details in your dashboard under Settings.
To change your account email address, contact support@fetka.pl – we'll do it for you.
How do I change my password?
Log in, open Settings and, in the password section, enter your current password and a new one (at least 8 characters). If you don't remember your current password, use the “I forgot my password” option on the login page.
How do I delete my account?
Email support@fetka.pl from your account's email address and ask us to delete your account – we'll do it and confirm by email.
Before deleting it, we cancel any active subscription. We keep billing data (such as invoices) for as long as the law requires; this retention period is set by Polish law.
What happens to my events when I delete my account?
Once your account is deleted, your events, event pages and invitation links are no longer available to you or your guests. If you want to keep your guest list, download it as a CSV file in the “Guests” tab beforehand.
I didn't get the activation email – what should I do?
Check your spam and promotions folders, then resend the link from the login screen. The verification link is valid for 24 hours – after that, request a new one.
If the message still doesn't arrive, email support@fetka.pl from the address you're signing up with.
Can I log in with Google, Facebook or Apple?
Yes, if you see those buttons on the login page. The first time you log in this way, you'll accept the terms of service and privacy policy, and your account will be created with the email address from the service you chose.
Can I change the language or switch to dark mode?
Yes. Fetka is available in Polish, English, French and Ukrainian. You can change the language and theme (light, dark or matching your device) in Settings or with the switch in the header.
Can several people manage one event together?
Not yet – each event belongs to a single account. If the two of you are planning an event together, share one account or split the work using tasks and announcements.