Troubleshooting

Problems with signing in, invitations, links, payments and more – plus how to get help.

I can’t sign in – what should I do?

Check the following, one by one:

That your email address is typed without any typos.
That your account is confirmed – click the link in the welcome email (it’s valid for 24 hours; you can request a new one from the sign-in screen).
That you didn’t create your account with Google, Facebook or Apple – if you did, sign in with that button.
If you don’t remember your password, use “I forgot my password”.

If nothing helps, email support@fetka.pl.

I didn’t get the invitation – what should I do?

Check your spam and promotions folders. If the invitation isn’t there, ask the organizer to send it again – they can also send it by text message or through a messaging app.

Organizers: check on the guest list that the address is correct and that the invitation shows as “sent”, then send it again or use a different channel.

The event link doesn’t work – what should I do?

Make sure the whole link was copied (nothing cut off at the end). If the page says the event is unavailable, the organizer may not have published it yet, may have ended it, or may have removed you from the guest list – ask them for a new link.

My RSVP isn’t saving – what should I do?

Refresh the page and try again – check that all required fields are filled in and that you’re connected to the internet. A different browser may also help. If it still doesn’t work, pass your reply on to the organizer – they can enter it for you – and email support@fetka.pl.

I can’t see my event – what should I do?

Check that you’re signed in to the same account the event was created on, and that your event list isn’t narrowed by a status filter (e.g. active only). A draft created without an account (at /utworz) is saved to your account only after you sign in using the same browser. If you still can’t see the event, email support@fetka.pl.

I can’t add a guest – what should I do?

Most often it’s your plan’s guest limit – Fetka will then show a message about the limit. Free up space (e.g. remove people you don’t need) or choose a higher plan. Also check that the guest’s first and last name are filled in.

I can’t reserve a gift – what should I do?

Someone else may have reserved the gift just a moment earlier – refresh the page. Gifts are reserved from the personal link in your invitation; if you’ve opened the general event link, ask the organizer for your own link.

My payment isn’t going through – what should I do?

Check that your billing details are filled in in your settings – the payment won’t start without them. Then try again or use a different payment method. If you’ve been charged but your plan hasn’t changed, email support@fetka.pl with your order number.

Fetka isn’t working properly on my phone – what should I do?

Update your browser and operating system, refresh the page, or try a different browser (e.g. Chrome or Safari). If the link opens in a messaging app’s built-in browser, open it in your regular browser instead. If the problem persists, describe it at support@fetka.pl – include your phone model and a screenshot.

How do I report a bug?

Email support@fetka.pl and tell us what you were doing, what happened and what you expected to happen, and include a screenshot and the page address. This really speeds up the fix.

How can I contact Fetka?

Email: support@fetka.pl
Phone: 788 081 086 (daily 6:00–22:00)
Privacy and legal matters: legal@fetka.pl

If you’re signed in, you’ll also find our contact options in your dashboard under the Support tab.